How to Check Bank of America Customized Cash Rewards Credit Card Points Balance — 3 Methods (2026)
📱 Method 1: Mobile App
Bank of America Mobile App — Step-by-Step
- 1Open the Bank of America app
- 2Select your Customized Cash card
- 3View your cash rewards balance
🌐 Method 2: Official Website
BankofAmerica.com — Step-by-Step
- 1Log in to bankofamerica.com
- 2Select your Customized Cash Rewards card
- 3View rewards balance and change your 3% category
📞 Method 3: Phone Banking / Customer Care
Customer Care — Step-by-Step
- 1Call Bank of America credit card services
- 2Authenticate your identity
- 3Ask for your cash rewards balance
Contact: 1-800-732-9194
What Your Points Balance Means
Point Value: 3% cashback on chosen category, 2% grocery, 1% else
3% cash back on a category you choose (gas, online shopping, dining, travel, drug stores, or home improvement/furnishings) on the first $2,500 in combined choice category/grocery/wholesale purchases per quarter, then 1%. 2% at grocery stores and wholesale clubs. 1% on everything else. No annual fee. Preferred Rewards boosts rates by up to 75%.
Frequently Asked Questions
Why can't I see my Bank of America Customized Cash Rewards Credit Card reward points?
Points may take 2-3 business days to appear after a transaction. Ensure your card is active and you've met any minimum spending requirements. Contact Bank of America customer service if points are still missing.
How often do Bank of America Customized Cash Rewards Credit Card points update?
Points typically update within 2-3 business days after a qualifying transaction is posted to your statement. Some transactions may take up to one billing cycle.
Do Bank of America Customized Cash Rewards Credit Card points show in real time?
No, reward points are not real-time. They are credited after the transaction is fully processed and posted, which usually takes 2-3 business days.
What if my Bank of America Customized Cash Rewards Credit Card points balance seems wrong?
First check your recent statement for excluded transactions (fuel, EMI, wallet loading). If the balance still seems incorrect, contact Bank of America customer care with your transaction details.