How to Check Citi Custom Cash Card Points Balance — 3 Methods (2026)
📱 Method 1: Mobile App
Citi Mobile App — Step-by-Step
- 1Open the Citi Mobile app
- 2Select your Custom Cash card
- 3View ThankYou Points balance
🌐 Method 2: Official Website
Citi Online — Step-by-Step
- 1Log in to citibankonline.com
- 2Go to 'ThankYou Rewards' section
- 3View your points balance
📞 Method 3: Phone Banking / Customer Care
Customer Care — Step-by-Step
- 1Call Citi customer service
- 2Authenticate your identity
- 3Ask for your ThankYou Points balance
Contact: 1-800-842-6596
What Your Points Balance Means
Point Value: 1¢ per point (5% on top spend category)
Automatically earns 5% cash back on your top eligible spend category each billing cycle (up to $500, then 1%). Categories include restaurants, gas, groceries, travel, transit, streaming, drugstores, home improvement, fitness, and live entertainment. No annual fee.
Frequently Asked Questions
Why can't I see my Citi Custom Cash Card reward points?
Points may take 2-3 business days to appear after a transaction. Ensure your card is active and you've met any minimum spending requirements. Contact Citi customer service if points are still missing.
How often do Citi Custom Cash Card points update?
Points typically update within 2-3 business days after a qualifying transaction is posted to your statement. Some transactions may take up to one billing cycle.
Do Citi Custom Cash Card points show in real time?
No, reward points are not real-time. They are credited after the transaction is fully processed and posted, which usually takes 2-3 business days.
What if my Citi Custom Cash Card points balance seems wrong?
First check your recent statement for excluded transactions (fuel, EMI, wallet loading). If the balance still seems incorrect, contact Citi customer care with your transaction details.