Bank of America Customized Cash Rewards Credit Card Reward Points: Value, Check & Redeem Guide (2026)
Point Value
3% cashback on chosen category, 2% grocery, 1% else
Expiry
No expiry
Redemption Options
2
Last Updated
24-Mar-2026
Cashback Value in 2026
3% cash back on a category you choose (gas, online shopping, dining, travel, drug stores, or home improvement/furnishings) on the first $2,500 in combined choice category/grocery/wholesale purchases per quarter, then 1%. 2% at grocery stores and wholesale clubs. 1% on everything else. No annual fee. Preferred Rewards boosts rates by up to 75%.
How to Check Your Cashback Balance
Bank of America Mobile App
- 1Open the Bank of America app
- 2Select your Customized Cash card
- 3View your cash rewards balance
BankofAmerica.com
- 1Log in to bankofamerica.com
- 2Select your Customized Cash Rewards card
- 3View rewards balance and change your 3% category
Customer Care
- 1Call Bank of America credit card services
- 2Authenticate your identity
- 3Ask for your cash rewards balance
Number: 1-800-732-9194
How to Redeem Cashback
Cash Back / Statement Credit
Best ValueRedeem as a statement credit or direct deposit (minimum $25 for check, no minimum for statement credit)
Value: 1 cent per reward dollar/point
Deposit to BofA Account
Best ValueDeposit directly to your Bank of America checking or savings account
Value: 1 cent/point
Best Redemption Strategy
Redeem as cash or statement credit. The real power is choosing your 3% category and stacking with Preferred Rewards for up to 5.25% back on your chosen category.
Expiry Policy
Cash rewards do not expire as long as your account is open.
Exclusions
- ×3% and 2% categories share a combined $2,500 quarterly cap, then 1% on everything
- ×Must select your 3% category — it can be changed once per calendar month
- ×3% foreign transaction fee
Pro Tips
- 💡Choose your 3% category based on your highest spend: gas, online shopping, dining, travel, drug stores, or home improvement
- 💡2% at grocery stores and wholesale clubs (Costco, Sam's Club)
- 💡1% on everything else
- 💡No annual fee
- 💡Preferred Rewards Platinum Honors boosts to 5.25% chosen category, 3.5% grocery/wholesale, 1.75% everything else
- 💡You can change your 3% category once per month — adjust seasonally if needed
- 💡Combined $2,500 quarterly cap on 3% and 2% categories = $10,000/year in bonus spend
- 💡Pair with Premium Rewards for travel/dining and use this for your chosen category and groceries
- 💡One of the best cash back cards if you're already in the BofA ecosystem with Preferred Rewards
Related Guides
Information is for reference only. Point values and policies may change. Always verify with Bank of America official sources. Last updated: 24-Mar-2026.